The Soo Mill is a great building supply store. When I was first getting my cottage project off the ground I called Nancy in Elliot and from the get go it was all good. I asked her if she would price match, she said that they would no questions asked. So, I had all my materials priced out from two places (a big box store and another lumber yard). When I got my price list from Soo Mill it turns out their prices blew the prices I had out of the water and I didn't even have to price match hahaha.
Excellent service and prices. My go to building store!!?
Had their contractor do some work on my house . Did not complete the job to my satisfaction and their equipment killed my back lawn when they left their equipment on it.
As for the comment about making it more like a corporate store...please don't, we love you just the way you are!
The gentleman at the counter was very helpful, and gave me some great advice. He told me I could pick up the drywall by driving around back. Once in the back I was directed to the warehouse, where 2 workers walked out after seeing my drive in. Over the next 20 minutes employees walked by, and blatantly ignored me when I tried to get their attention, or my personal favorite: One man saw me waiting in the warehouse, and thinking I hadn't seen him, stepped behind a wall, took off his vest and walked out. After leaving my truck in the warehouse, I walked out into the yard to find help, and spotted 2 employees talking near the back. As I got closer to the back, they walked into a building, and when I entered the building 10 seconds after, had mysteriously disappeared. I returned to my truck, and waited until two more trucks drove in, then refused to move. After 30 minutes of waiting, the employees that had avoided providing the service for which they're paid for, were forced to do their job. Horrible Customer service. Having failed to effectively provide me service, I hope that you'll feel free to go service yourselves.
During our build, Nancy was so helpful and always happy to talk to us. Our orders were on the jobsite on the days she told us they would be and never later than 9am. Also, we had various times where we needed stuff brought out to the site midday, and they did that too, no problem whatsoever! Everyone has been so awesome, from Head Office in the Soo to the delivery drivers and the yard workers, they all made our build go smoothly!
Small showroom area makes it a bit cramped, and the large lumber yard is very junkie..stuff all over the place..good local family business, but needs to clean up to be on par with corporate stores.
Soo Mill Buildall is a US General Contractor based in Sault Ste Marie, Michigan. Soo Mill Buildall is located at 539 Great Northern Rd, Sault Ste. Marie, ON P6B 5A1, Canada, Sault Ste Marie, Michigan P6B 5A1, USA.
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