I received terrible customer service, specifically from a woman named Michelle, who did not want to give me the time of day. She constantly tried to interrupt my conversations to try and solve the issue, to the point where I had to ask to be moved into an office. I am so, so, so angry about what’s happened and my constant treatment by this dealership. I have an abundance of stories to share, but this really pushed me over the edge. My car is misrepresented in its km, and I paid to be unhappy because they wouldn’t let me leave without my car.
I will never buy from this dealership, and quite possibly ever from Volkswagen. I would like to speak to someone directly about this issue, as I have been informed that there are legal issues tied to the manipulation of km on my vehicle.
Bought a 2018 Atlas from Northside Volkswagen and my experience was fantastic! Super happy with the service I received; Emily, Heather and Krista were a pleasure to deal with. Our Atlas is perfect for our family needs, we love it!
Although I didn't purchase a car, I had a great experience! Emily is very polite and professional!
Great service and staff. A little pricey like any dealership.
I bought my 2006 Jetta from the Volkswagen dealer in Sault Ste. Marie a few years ago. I was told nothing was wrong with it, but since I bought it, I’ve had absolutely nothing but problems. I’m writing to you to specifically talk about my experience today, where I had to replace the instrument cluster in my vehicle, which only had approximately 68,000 km before I took it in. I was told that they could replace it with a used instrument cluster, but no further information. I called today to find out the vehicle was ready, so I went to pick it up to find approximately an additional 100,000 km on my vehicle. This was done without my knowledge. So in summation, I received an old part from a junkyard and with a 30 day warranty, that had 30,000 km more than my actual car. It also doesn’t help that I was treated terribly.
Service is really poor. The act very polite here and then do nothong for u. Service supposed to be done mid morning...345pm and still waiting. Day ruined. Thanks northside
Northside Volkswagen is a US Car Dealer based in Sault Ste Marie, Michigan. Northside Volkswagen is located at 61 Great Northern Rd, Sault Ste. Marie, ON P6B 4Y8, Canada, Sault Ste Marie, Michigan P6B 4Y8, USA.
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